4/10/2023 0 Comments Bt forums youviewApps also are only occasionally updated, normally included in software update/not sure why they do a separate menu for app updates. Best thing to do is look on the Youview support page or BT tv page for software update information. They only issue bug fixes & occasionally a new feature when design team have come up with an idea (that you either love/dislike!)If you keep requesting software update you will get same message. That's CORRECT!!! Even mine has got that! You will only get updates when Youview distribute them again. Is there anyway I can get into the BT TV box to delete then reinstall the APV App? Latest is that I now get sound from the APV App but no video! Could the new software release be the cause of my problem? Or have I misunderstood how this works.ĪPV Help also suggested I clear the App Cache, but I can’t find this anywhere.ĪPV used to work albeit very sluggishly compared to Netflix, having seen the Software update link I note that the new version was rolled out from 10 Oct, shortly before my problem started. I think that because I cancelled my BT TV subscription some time ago I’m no longer getting App updates, which Amazon Prime Video say is the cause of the problem – APV plays fine on my Android phone and my Ubuntu PC. When I do so it asks for an error code, which I don’t get. If I click on Update Apps I get We can’t update your Apps, Please try again later (I have already done so several times over several days) or visit bt.com/tverrorsfor help. If I click on Update Software it tells me I running the latest version of software. If I go to Settings > Software Information on my BT Youview box I see: Hopefully I have given you some help & information. Option 2 is the best one to use to reset with losing recordings. You have to do a maintnenance mode reboot, that gives you various options. If still not working with normal recordings, try doing a reset - press POWER BUTTON for softreset for 8-10 secs, (NOT factory reset within menu settings, as this deletes recordings), Or there is a method to get round this for further options. Virgin/Sky make money! I only record Freeview channels. blocked you from watching these as you are no longer subscribed. With regards recordings everything recorded EXCEPT subscription channels should play correct with no problems. But if you are referring to the new features with the BT Pro box, this is not available on your box (as far as I know currently/not sure about future updates being rolled out). Youview roll the updates out in batches, not everyone gets them at same time. You may already have received this or your box is due soon to obtain it. When you refer to software updates, which version are you on at the moment? Your BT T2100 should currently be on around 32.141.0 / 3.8.50 as per this link: Your Box should still work ok even without having a subscription to BT. Where you will find more help regarding Youview box. I am also on the Youview comminuty forum:
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